Our Terms and Conditions

Bed and Breakfast Terms and Conditions.

Thank you for choosing to stay at Windhaven Bed & Breakfast. We look forward to welcoming you to our family run business. By making this booking you are entering an agreement with us. Please read our Terms and Conditions of booking below.

Booking Confirmation and Deposit

A 15% deposit is payable before your reservation can be confirmed.

Deposits can be paid by bank transfer or via PayPal. All bookings are confirmed by email.

Prices and Payment

The price includes accommodation and a full English Cooked Breakfast or Continental Breakfast. The balance of your payment is payable on arrival and can be made in cash or by credit/debit card only. Cheques are not accepted.

Breakfast will be served between 8.00am and 10.00am in the Café. Please fill in your breakfast card by 9pm the evening of arrival and leave it on the tea/coffee table.

Cancellation of Bookings

If you need to cancel please contact us as soon as possible. For a cancellation made up to 14 days before your booked stay, your deposit will be refunded in full. All cancellations made after this time, the deposit is non-refundable under any circumstances.

Non-Availability of Accommodation

We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer alternative accommodation.

If this is not possible or acceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival and Departure

Your accommodation will be available to you from 2pm on the day of arrival, unless otherwise arranged. We would like the room vacated by 11am, unless otherwise arranged.

Check-in is no later than 8pm unless otherwise arranged.

It would be much appreciated if you could let us know your estimated time of arrival.

Pets

Sorry, we do not allow pets in the bedrooms or communal lounge.

Smoking and Narcotics

All properties abide by the No Smoking Law. Narcotics, whether legal or illegal, including Marijuana, will not be permitted in the rooms or communal lounge.

Breakages and Damages

You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.

Liability

We do not accept any liability or responsibility for any damage to/theft of any vehicle or possessions. We do not accept any liability or responsibility for the loss of/damage to any property, cash or jewellery. We do accept any liability or responsibility for death or injury to you or any member of your party unless proven to be caused by a negligent act by ourselves or our employees.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer. We will not share your details with any third party.

COVID 19 TERMS AND CONDITIONS

 

All people that have or have not made a booking, arriving at our B&B, should make sure that they or anyone in their party, are showing no signs of Covid 19 and have not been in contact with anyone that has had Covid 19 or has been shielding within the last 14 days. If you arrive at the B&B and you are showing any signs, we have the right to refuse you entry and will report you to the local authorities.

Should someone arrive at the B&B and start showing signs, you will be reported to the local authorities. You will then be required by the Government to self-Isolate at the property, as per Government guidelines. Should this occur, you will be liable for all your own personal costs whilst at our property as well as the full 14 days rates for your stay. Windhaven Café, Camping and B&B will NOT be liable for any costs relating to your stay and COVID 19.

All bookings made during the time when a guest may be self-isolating will become null and void. No other B&B guests will be permitted on the property at any time. A full refund of any monies paid will be available. Windhaven Café, Camping and B&B will NOT be liable for any relocation costs, fuel costs or rates costs.

 

 

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Camping Terms and Conditions.

Booking

Our site can only be used for recreational, non-commercial purposes and are subject to a maximum of 21 nights in any one visit. The number of people staying on a site must not exceed the number originally booked. We reserve the right to refuse bookings should they appear unsuitable for the property and can refuse admission on arrival if any aspect of the booking is misrepresented. In this event a full refund would be provided. We reserve the right to refuse or ask any guest or visitor to leave, whose conduct is believed to be detrimental to the property, or disruptive to other guests and staff, and no refund will be due.

Arrival and Departure Times

It is requested that you arrive at the property between the times of 12noon and 6pm, please telephone us on 01847 851927 if you are going to arrive after 6pm. You must vacate the property by 11am on the day of departure. We reserve the right to charge for an extra night for late departures unless by prior agreement.

Deposits

All advance bookings are subject to a booking deposit of 15% of the total holiday cost or £5.00, whichever is the greater. This will be payable on booking. We ask all guests to notify us of any date changes to bookings at least 7 days prior to arrival. Deposits will be refunded if advance notice of at least 14 days is given in writing or by email, for a complete cancellation. Thereafter there will be no refund. No refunds will be due for non-arrivals.

Smoking and Narcotics

All properties abide by the No Smoking Law. Narcotics of any kind, including Marijuana, are NOT permitted on the property.

Pets

Where pets are accepted, they must be kept under control at all times and are to be KEPT ON A LEAD AT ALL TIMES ON THE PROPERTY. Owners are responsible for clearing up any areas fouled by their pets and placed in a bag in the bucket provided. If your pet causes disturbance to others, you will be asked to remove it from the property. Pets are not permitted in the Toilets/Showers. Pets are not permitted to stay in cars overnight or to be left in cars unattended for any duration that would be considered to be harmful to their health. PETS MUST BE FULLY UP TO DATE WITH THEIR VACCINATIONS.

Litter

Litter MUST be SEPERATED for recycling and placed in the correct bins provided. DO NOT PUT MIXED RUBBISH IN ONE BIN. Rubbish must not be left outside tents or vehicles.

Children

All children must be kept under adult supervision at all times. Your children’s safety is your responsibility.

Fire

Camp fires are allowed provided they are in a safe container/barbecue and that the fire is elevated off the ground so as not to burn the grass.

Noise

We encourage people to enjoy the outdoor life style. We appreciate that sometimes it is easy to forget that noise can travel at night and ask that noise be kept to a minimum after 11pm.

Liabilities

We will not accept any liability or responsibility for the death of or personal injury to any guest. We will not accept any responsibility or liability for any loss or damage to the property of any guest, including personal belongings, cash, jewellery and motor vehicles, however caused, during your holiday.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer. We will not share your details with any third party.

COVID 19 TERMS AND CONDITIONS

 

All people that have or have not made a booking, arriving at our campsite, should make sure that they or anyone in their party, are showing no signs of Covid 19 and have not been in contact with anyone that has had Covid 19 or has been shielding within the last 14 days. If you arrive at the campsite and you are showing any signs, we have the right to refuse you entry and will report you to the local police.

Should someone arrive at the campsite and start showing signs, you will be reported to the local authorities. You will then be required by the Government to self-Isolate at the property, as per Government guidelines. Should this occur, you will be liable for all your own personal costs whilst at our property as well as the full 14 days rates for your stay. Windhaven Café, Camping and B&B will NOT be liable for any costs relating to your stay and COVID 19.

All bookings made during the time when a guest may be self-isolating will become null and void. No other campers will be permitted on the campsite at any time. A full refund of any monies paid will be available. Windhaven Café, Camping and B&B will NOT be liable for any relocation costs, fuel costs or rental costs.